The LDS Prepper Store

Refunds

LDS Prepper Store Berkey Full Life Time Warranty

If at anytime the container of your stainless Steel Berkey water filter system (including spigots, washers or nuts) fails in anyway due to materials or workmanship, Berkey Filters will promptly replace that container or covered part free of charge (Customer will be responsible for shipping charges). This offer only applies to our registered customers. Customers must register at time of purchase of the system in question. It does not cover damage caused by carelessness, accidents or abuse of the system. It does not cover filters. This is an exclusive offer to our valued customers, from Berkey Filters and is in addition to all other stated warranties.

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt of proof of purchase.

Please do not send your purchase back to the manufacturer.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • Items purchased as part of a group order
  • Individual items purchased as part of a kit or system

Sale/Discounted items

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus a 10% restocking fee.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us by using our contact form.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by using our contact form.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact us for return authorization and address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Return Shipping Address

If, after reviewing the above return policy you find that you qualify for a return and or refund please ship your product to the address below.

A. I. Marketing, inc.
3270 E. 17th St. #257
Idaho Falls, ID 83406